Rujukan Laman

Privacy, Terms & Account Rules We Run By

We built our platform with clear terms and privacy practices so you know exactly how your account, deposits via Touch 'n Go, GrabPay, Boost dan FPX, and game…

Privacy policy in plain languageTerms covering deposits & withdrawalsAccount-security commitmentsContact paths for data requestsHow we handle cookies & sessions
Explore Lobby Read FAQ
d918kiss Privacy, Terms & Account Rules We Run By
POLICY CONTACT

Reach Us for Data Requests, Corrections or Account Closure

If you want to see what information we hold, update your contact or payment details, or close your account entirely, our support team will walk you through each step. We aim to respond to data requests within five working days and complete account closures within seven, subject to any regulatory hold period.

Team online

Live chat

Open the chat bubble in the lobby footer and choose the privacy or account-closure topic from the menu. An agent will ask you to verify your registered email and then handle your request directly during the session. Live chat runs daily from 09:00 to 01:00 Malaysia time and is the fastest route for urgent data queries.

Email enquiry

Send your request to our compliance inbox with your registered email as the subject line. Include your account username, the specific data you want to see or correct, and any deadline you're working toward. We acknowledge every message within 24 hours and deliver the requested information or confirmation once we've verified your identity through our standard security questions.

Account dashboard

Log in and navigate to Settings, then Privacy & Data to download a summary of your deposit history, game logs, and contact details in CSV format. The export covers the past twelve months by default; tick the 'full history' box if you need everything from account creation onward. Exports are generated on demand and emailed to your registered address within two hours.

SECURITY PRACTICE

Data Handling, Retention & Your Rights Under Our Policy

We run our platform with straightforward security and retention rules. Every deposit you make via Touch 'n Go, GrabPay, Boost dan FPX is logged with a timestamp, amount, and payment reference so…

Encryption in transit

All deposit instructions, withdrawal requests, and session data move between your device and our servers over TLS 1.3 connections. Payment details you enter for Touch 'n Go, GrabPay, Boost dan FPX are tokenized by the payment gateway before they reach us, so we never store your wallet PIN or bank credentials on our side.

Session & cookie use

We place a session cookie when you log in so you can switch between the lobby, live tables, and sportsbook without entering your password again. A second cookie remembers your language and currency preference. Both expire after 30 days if you do not return; you can delete them manually in your browser settings without affecting your account balance or game history.

Retention schedule

Deposit and withdrawal logs are kept for three years from the transaction date to satisfy audit requirements. Game-session logs, including table outcomes and slot spins, are retained for one year unless a dispute is opened, in which case we hold the relevant records until the dispute is resolved. Contact details and identity documents are deleted within 90 days of account closure unless local law requires a longer hold.

Third-party sharing

We share your payment instructions with Touch 'n Go, GrabPay, Boost dan FPX processors solely to complete deposits and withdrawals. No marketing partner, affiliate, or analytics provider receives your wallet history or personal details. If a regulator issues a lawful request for account records, we comply with that request and notify you unless prohibited by the order itself.

Data-correction rights

If your registered email, phone number, or payment method changes, update it in the account-settings panel or contact support to make the correction. If you believe we hold inaccurate information, send us the correct details through any support channel listed above, and we will amend our records within three working days after verifying your identity.

Account deletion

Request account closure through live chat or email; we will freeze deposits, process any pending withdrawal, and mark your account for deletion. Once the regulatory retention period expires, we erase your contact details and payment history. During the hold period your data remains encrypted and inaccessible for ordinary operations; it is only retrieved if an auditor or dispute-resolution body requires it.

Privacy, Terms & Data Rights You Ask About Most

We ask for your email, phone number, preferred currency, and a password at registration. To verify your identity before the first withdrawal, we request a government-issued ID and proof of address. Payment-method details for Touch 'n Go, GrabPay, Boost dan FPX are tokenized by the gateway and stored as references, not raw credentials.

Yes. Log in and go to Settings, then Privacy & Data to download a report covering your contact details, deposit and withdrawal history, game logs, and cookie preferences. The export is generated on demand and sent to your registered email within two hours. You can also email support to request a full data package.

Deposit and withdrawal logs are retained for three years from the transaction date to meet audit requirements. After that period we erase the records. Your contact details and identity documents are deleted 90 days after account closure unless a longer hold is mandated by local regulation or an open dispute requires us to preserve the data.

Only the payment processors handling Touch 'n Go, GrabPay, Boost dan FPX transactions receive the instructions needed to move funds. We do not share your wallet history with marketing partners, affiliates, or analytics providers. If a regulator or court issues a lawful request, we comply and notify you unless the order forbids disclosure.

Update your details in the account-settings panel or contact support with the correct information. We verify your identity through security questions, apply the change within three working days, and send a confirmation to both the old and new contact points so you know the update went through.

You can request closure through live chat or email. We freeze deposits, process any pending withdrawal, and mark your account for deletion. Your contact details and payment history are erased once the regulatory retention period expires. During that hold the data stays encrypted and is only retrieved if an auditor or dispute-resolution process requires it.

No. The session cookie keeps you logged in as you move between the lobby, live tables, and sportsbook. The preference cookie remembers your language and currency. Neither cookie follows your activity on other sites. You can disable or delete both in your browser settings without losing access to your account balance or game history.

Related Pages

d918kiss Malaysia Wild Walker d918kiss Login d918kiss Casino About Us